Frequently Asked Questions
Everything you need to know about scam recovery, prevention, and how we can help.
❓ Quick Question? You're Not Alone.
Most scam victims have the same questions. We've gathered the most common ones below — with clear, actionable answers.
Don't see your question? Chat with us directly — it's free.
It depends. The sooner you report, the higher the chances. If you report within 24-48 hours, banks and authorities may freeze the scammer's account. However, once money is moved overseas or converted to crypto, recovery becomes very difficult. Always report immediately — it's your only legal path to recovery.
Look for these universal red flags:
- Urgency: "Act now or lose this opportunity"
- Secrecy: "Don't tell anyone about this"
- Upfront payment: Any request for fees before service
- Unusual payment: Gift cards, crypto, wire transfers
- Unsolicited contact: You didn't reach out first
- Too good to be true: Guaranteed returns, easy money
NO. This is a recovery scam — a second scam targeting you after you've already lost money. Only law enforcement has the legal authority to recover funds. Any person, company, "hacker," or "lawyer" who contacts you offering recovery services for an upfront fee is trying to scam you again. Never pay anyone who claims they can get your money back.
- Call your bank/ payment platform — request to freeze the transaction
- Report to police — ask for "emergency payment freeze"
- Save all evidence — screenshots, receipts, chat logs, phone numbers
- Contact us — for free guidance on next steps
Yes, 100% free. We are an educational platform and support community. We never charge for advice, and we never ask for your banking information. If anyone claiming to be from FundTrace asks for money, it's an impersonator — report them immediately.
Yes — but only if you report. Police departments have cybercrime units that work with banks to track and freeze funds. However, they need your report to act. The challenge is that scammers often move money overseas within hours. That's why reporting within 24 hours is critical.
Cryptocurrency recovery is extremely difficult but not impossible. Blockchain is transparent — all transactions are recorded. Authorities can trace crypto and freeze exchange accounts if the funds haven't been laundered through mixers. Report immediately with the wallet addresses, transaction hashes, and any exchange info you have.
- 📸 Screenshots of all chat conversations (with visible phone numbers/IDs)
- 💸 Bank transaction records (export official statements)
- 📱 Screenshots of the scammer's profile, platform, or app
- 🔗 Any links they sent you
- 📞 Phone numbers they called from
- 📧 Emails they used
Scams are global. Most countries have cybercrime reporting mechanisms. Report to your local police first. You can also report to international bodies like the IC3 (US), Action Fraud (UK), or eSafety Commissioner (Australia). Our advice works regardless of your location — the legal process is similar worldwide.
Click the Chat Now button anywhere on this site. You'll be connected to our support team via Crisp chat. It's free, confidential, and there's no obligation. We're here to help you figure out your situation and guide you to the right resources.
💬 "The only stupid question is the one you don't ask. Scammers rely on your silence."
✅ Best Practices
- Ask questions — we're here to help
- Report scams even if you didn't lose money
- Trust official sources only
- Share what you learn with family
❌ Common Mistakes
- Waiting to see if it's "really a scam"
- Paying upfront for "recovery"
- Deleting evidence out of shame
- Trusting unsolicited DMs offering help
🧠 "Knowledge shared is knowledge multiplied. Help us help others by spreading awareness."
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